Return Policy

At JP BENEDICT, we strive to ensure customer satisfaction with every purchase. This Return Policy explains the conditions under which products may be returned or refunded. By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility

Returns may be accepted within 30 days of the delivery date, subject to the conditions below:

Items must be unused, unopened, and in original packaging
Items must be in resalable condition
Proof of purchase is required

Certain products may be non-returnable due to hygiene, safety, or regulatory reasons, including but not limited to consumable items, personal pet care products, or items marked as final sale.

2. Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon arrival:

Opened or used products
Consumable pet items
Clearance or final sale items
Products damaged due to misuse, neglect, or improper handling

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. To assist you promptly, include:

Order number
Clear photos of the damaged product and packaging

We will evaluate the issue and, if approved, offer a replacement or refund at our discretion.

4. Return Authorization

All returns must be authorized before being sent back. Unauthorized returns may be refused or returned to the sender.

To request a return, please contact us at josiasjuniorpateau@gmail.com or (863) 377-6882 with your order details.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by JP BENEDICT.

Original shipping fees are non-refundable unless required by law.

6. Refund Processing

Once a returned item is received and inspected, refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method.

Please note that processing times may vary depending on your financial institution.

7. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please contact us to discuss available options.

8. Refused or Undeliverable Packages

Orders that are refused or returned due to incorrect address information or failure to accept delivery may be subject to restocking or reshipping fees.